engageIQx Privacy Policy

Last Updated: November 19, 2025

This Privacy Policy explains how engageIQx (“engageIQx,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with:

Our websites, including engageiqx.com (the “Site”);
Our software-as-a-service products and related services (collectively, the “Services”); and
Any other interactions you have with us, such as sales, support, and marketing communications.

By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not access or use the Site or Services.

1. Who We Are & Scope

engageIQx provides an AI-driven engagement intelligence platform that helps organizations understand and act on engagement signals across sales, channel, customer success, and other teams.

This Policy applies to:

Visitors to our Site;
Individuals who interact with our marketing, sales, or support teams; and
Authorized users of our Services (e.g., employees, contractors, or partners of our business customers).

For data that we process on behalf of our customers (“Customer Data”) in the course of providing the Services, we act as a data processor/service provider. Our customers are typically the “data controllers” (or equivalent term under applicable law), and their own privacy policies and contracts govern how they use that data.

If you are an end user of one of our customers and have questions about how your data is handled, please contact that organization directly.

2. Information We Collect

We collect information in a few different ways:

2.1 Information You Provide to Us

Examples include:

Account & profile information
Name, business email address, job title, company name, department, location, role, and login credentials.
Contact information & communications
Information you provide when you contact us (e.g., support requests, demo forms, surveys, or event registrations).
Billing & transaction information
Payment method details (handled through third-party processors), billing contact information, and records of purchases or subscriptions.
Content you submit through the Services
Comments, feedback, configuration settings, and other content you choose to submit.

2.2 Customer Data (Data Uploaded or Connected to the Platform)

Our customers may upload or integrate data into engageIQx, for example via CSV files, APIs, or connected applications. This can include:

Employee, partner, or customer identifiers (e.g., name, email, role, team, region).
Activity and engagement metrics (e.g., CRM activity, call or meeting metrics, case or ticket data, learning/training participation, usage patterns from integrated tools).
Incentive, recognition, or reward-related data (e.g., points balances, redemptions, reward selections, dates, and program rules).

We process Customer Data strictly in accordance with our agreements with our customers and their instructions.

2.3 Information Collected Automatically

When you use the Site or Services, we automatically collect certain information, for example:

Usage data
Pages viewed, features used, clicks, search queries, time spent in different areas of the product, and other interaction logs.
Device and technical data
IP address, browser type, operating system, device identifiers, language preferences, and the referring/exit pages.
Cookies and similar technologies
We use cookies, web beacons, and similar technologies to recognize you, remember your preferences, analyze usage, and support security and performance. You can control cookies through your browser settings and, where required by law, we will request your consent for certain categories of cookies.

2.4 Information from Third Parties

We may receive information about you from:

Integration partners and connected tools (e.g., CRM, HR systems, ticketing or contact center platforms, learning systems, or incentive/reward platforms), when you or your organization connects them to engageIQx.
Service providers and vendors (e.g., analytics providers, data enrichment services).
Publicly available sources (e.g., professional profiles, corporate websites, conference lists) where permitted by law.

3. How We Use Information

We use the information we collect for purposes including:

3.1 To Provide and Operate the Services

Creating and managing user accounts.
Processing and analyzing Customer Data to generate dashboards, insights, AI-driven recommendations, predictions, and engagement actions.
Enabling messaging, recognition, and reward execution features where applicable.
Providing customer support and responding to inquiries.

3.2 To Improve and Secure the Services

Monitoring usage, performance, and reliability.
Identifying trends, usage patterns, and areas for improvement.
Developing new features and capabilities.
Detecting, preventing, and responding to security incidents, fraud, and misuse.

3.3 To Communicate with You

Sending transactional or service-related communications (e.g., account notifications, security alerts, system updates).
Sending onboarding, training, and product education content.
Sending marketing or promotional communications about engageIQx, where permitted by law and your preferences. You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.

3.4 To Comply with Legal Obligations and Protect Rights

Complying with applicable laws and regulations.
Enforcing our agreements and terms.
Protecting our rights, property, and safety, and the rights, property, and safety of our customers and others.

3.5 Aggregate and De-Identified Data

We may create and use aggregated and/or de-identified data (which no longer identifies individuals) for analytics, benchmarking, research, and improvement of our products and services. Where we do this, we will not attempt to re-identify individuals from such data.

4. Legal Bases for Processing (EEA/UK/Similar Jurisdictions)

Where applicable data protection laws (such as the GDPR or UK GDPR) apply, we rely on one or more of the following legal bases:

Performance of a contract – To provide the Services and fulfill our contractual obligations.
Legitimate interests – For purposes such as product improvement, security, and internal analytics, where those interests are not overridden by your rights and freedoms.
Consent – For certain marketing, cookies, or other processing where we request and rely on your consent.
Legal obligations – Where processing is necessary to comply with legal requirements.

5. How We Share Information

We do not sell personal information.

We may share information as follows:

5.1 Service Providers and Vendors

We use third-party service providers to help us operate, secure, and support the Site and Services (for example: hosting providers, email and communications tools, analytics tools, payment processors, customer support tools). These providers are given access to information only as necessary to perform services on our behalf and are obligated to protect it.

5.2 Integrations and Connected Apps

When a customer chooses to integrate engageIQx with other tools (e.g., CRM, HRIS, contact center, incentive platforms), we may share or receive information with those tools as instructed by the customer and configured in the integration settings.

5.3 Business Transfers

If engageIQx is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5.4 Legal and Compliance

We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:

Comply with legal obligations or respond to valid legal requests;
Protect and defend our rights or property;
Prevent or investigate possible wrongdoing in connection with the Services;
Protect the personal safety of users or the public.

6. International Transfers

engageIQx is based in the United States, and we may process and store information in the United States and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect personal data when it is transferred internationally.

7. Data Retention

We retain personal information for as long as:

We have an ongoing relationship with you or our customer;
It is necessary to provide the Services and fulfill the purposes described in this Policy;
We are required by law, contract, or legitimate business needs (such as accounting, security, or dispute resolution).

We may retain aggregated or de-identified information that does not identify you indefinitely. Our customers may have their own retention policies that apply to Customer Data. If you are an end user of one of our customers, please contact that organization for details.

8. Security

We use technical and organizational measures designed to protect personal information, including:

Encryption in transit and/or at rest (where appropriate);
Access controls, authentication, and role-based permissions;
Logging and monitoring of systems;
Policies, training, and procedures aimed at protecting data.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Choices and Rights

9.1 Your Choices

Marketing communications – You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.
Cookies – You can usually control cookies through your browser settings. Where required, we will offer consent tools for certain categories of cookies.
Account information – If you have an account with us, you may update certain profile details directly in the product or by contacting your account administrator or us.

9.2 Rights Under Applicable Laws

Depending on where you live, you may have some or all of the following rights (subject to limits under applicable law):

Access – Request access to the personal information we hold about you.
Correction – Request that inaccurate or incomplete information be corrected.
Deletion – Request deletion of your personal information.
Restriction – Request restriction of certain processing.
Portability – Request a copy of your personal information in a machine-readable format.
Objection – Object to certain processing, including direct marketing.
Withdraw consent – Where processing is based on consent, withdraw that consent at any time.

If you are an end user of one of our customers, please direct your requests to that organization. We will support them in responding as required by law and our agreements.

You may also have the right to lodge a complaint with a data protection authority or regulator in your jurisdiction.

10. California and Similar State Privacy Rights (If Applicable)

If you are a resident of California or a jurisdiction with similar privacy laws, you may have additional rights regarding your “personal information,” including:

The right to know what categories of personal information we collect, use, disclose, and (if applicable) share or “sell.”
The right to request access to and deletion of certain personal information.
The right to opt out of certain sharing or “selling” of personal information, where applicable.
The right to non-discrimination for exercising these rights.

engageIQx does not sell personal information as that term is commonly defined under applicable state privacy laws. To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

11. Children’s Privacy

Our Site and Services are not directed to children and we do not knowingly collect personal information from individuals under the age of 16 (or other age as defined by local law). If you believe a child has provided us with personal information in violation of this Policy, please contact us and we will take appropriate steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. In some cases, we may provide additional notice (such as by posting a notice on the Site or sending a notification).

We encourage you to review this Policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you can contact us at:

engageIQx – Privacy
Email: team@engageiqx.com